Day surgeries in Australia are an essential part of the healthcare system, and ensuring you are delivering a quality product is an important tool for ensuring the safety of our patients.
The Australian Commission on Safety and Quality in Healthcare has renewed its message of short-notice surveys commencing July 1 2023 - some facilities can find this stressful.
But don't worry! With a little bit of preparation, you can ace short-notice surveys and make sure your voice is heard.
Tip #1: Be Honest
When it comes to surveys, honesty is the best policy. Don't be tempted to give answers you think the surveyor wants to hear. Instead, be honest about your experience and provide feedback.
Ensure your staff are also honest - a majority of the assessors' time will be spent "on the floor".
Tip #2: Be Specific
When answering survey questions, be specific in your responses. Instead of giving a general answer, provide specific examples of your experience. For example, if you're asked about the cleanliness of the facility, don't just say "it was clean," say "the facility was exceptionally clean and well-maintained."
Ensure you have evidence to back up what you are saying.
Tip #3: Take Your Time
Lastly, don't rush through your responses. Take your time to carefully answer what is being asked of you. Remember, they are not there to intentionally 'trip you up'.the purpose of a survey is to gather valuable information, so make sure your answers are thoughtful and accurate.
Conclusion:
Short notice surveys for day surgeries in Australia can be stressful, but with a little bit of preparation, you can ace them. Remember to be honest, specific, and take your time when answering surveyor.
If you have short-falls in your education for facility - let us know and we will find a solution for you.